eListeningPost are committed to protecting the privacy of your personal information. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This Privacy Policy explains how eListeningPost collects and utilizes your personal information when you use our products and services, including consumer software, such as Content upload tool, the email system, the address management system, the preview system, and download sale facilitation service.
Why do we collect personal information?
eListeningPost collects personal
information to improve the manner by which we operate and offer our products
and services, communicate with you about those products and services, and
provide effective, timely customer support when needed. We will never rent
or sell any of the personally-identifiable information we collect from you
to third parties, and will not share your personally identifiable information
with third parties without your consent, unless such sharing is necessary
for the purposes set forth in this Privacy Policy.
What personal information do we collect?
You must open an account or complete
an online registration with eListeningPost to upload content to eListeningPost and use their services. Information gathered during the registration or account
creation process, or during access to particular products and services, may
differ based on the nature of the product or service. Information that you
provide when registering or creating an account, or accessing or using your
account or the eListeningPost products or services associated with your account,
may include: name and email address; billing information; products and content
purchased; location information (such as zip code or postal code and country);
the IP Internet (IP) address internet service provider; the IP Internet (IP)
address and URL of the Website that sent you to the eListeningPost registration
page; demographic information provided by you (such as language, gender and
age, and, if applicable, content preferences and personalization information);
and whether you changed your password or billing information.
We will not sell, rent or otherwise distribute your personally identifiable information to third parties without your consent, except as set forth below.
How do we keep your personal information secure?
eListeningPost understands
that it is a privilege to have you as a customer and is committed to protecting
your personal information. We use the following controls to protect your
personal information:
- Use of secure connections using SSL to safeguard sensitive personal information when transmitted from your Web browser to eListeningPost;
- Use of security controls to restrict access to databases housing personally identifying information;
- Use of encryption for sensitive personal information, such as credit card numbers and user names;
- Restrict employee access to databases containing personal information and impose confidentiality requirements upon employees who do; and
- Bind subcontractors with contractual, technical and organizational measures to protect your personal information.
How do we use your personal information?
eListeningPost uses your personal
information to:
- Deliver to you and bill you for eListeningPost products and services, and communicate with you concerning your account and customer service issues. This may include verifying authorization of PayPal payments and/or credit card usage before any use of premium services;
- Verify access rights to premium services and software, including for the purpose of supporting digital rights management software;
- Improve our software and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions;
- Track content accesses and downloads for the purpose of paying royalties and license fees to third party providers, such as artists or record labels and other copyright holders and content distributors;
- Ask you to participate in surveys about products and services;
- Offer you product upgrades and new services;
- Provide you with services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide;
- Provide you with news, free newsletters, updates, promotions, and special offers; and
- Better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.
How and when do we share your information with third parties?
eListeningPost does not use your personal information for purposes incompatible with those
listed above. eListeningPost does not sell, rent, or share your personal
information to a third party unless you consent to provide such information
to a third party partner or content service.
In some cases access to certain services, such as selling your content, may
require the provision of personal information to a third party, such as PayPal
or other payment processor. In such cases, this will be stated during the
registration process, in the terms of use, through the distribution process,
or in a similar manner. The third party's use of such information is governed
by that party's privacy policy, and eListeningPost use is governed by this
privacy policy. Please visit the privacy policy of the partner to make sure
you understand how they use the personal information you provide to them.
If you do not wish for such a transfer to take place, you should not register
for the applicable product or service. Additionally, eListeningPost may be
required to provide specific access and usage information to certain content
providers and rights holders as a condition of content licensing and royalties.
In such cases, eListeningPost may provide content usage, access, demographic
and other information without your personally identifiable information (your
name, billing information, email address) to the content provider.
eListeningPost may disclose relevant information about our customers to our contractors (e.g. a customer service contractor or a credit card clearing service) in order for them to provide specific services for eListeningPost, and to better serve our customers. eListeningPost's contractors are bound by strict contractual requirements to keep all personal information they process strictly confidential and to use such information solely on behalf of eListeningPost.
Also, eListeningPost may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on eListeningPost; (d) protect and defend the rights or property of eListeningPost; or (e) act in urgent circumstances to protect the personal safety of users of eListeningPost products and services or the public at large.
eListeningPost Websites and products contain links to other Websites and products. eListeningPost is not responsible for the privacy practices or the content of such Websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
E-mail from eListeningPost
Generally, we send e-mail to you about our products
and services. Additionally, your online eListeningPost account, accessed
through links provided in emails and on eListeningPost Web pages, enables
you to select whether you wish to receive newsletters, marketing and promotional
emails, special offers and the like from eListeningPost. However, we may
continue to send you e-mail about products or services you have previously
purchased,
your account status or other information concerning functions, features and
status of your eListeningPost products and services, or to inform you about
critical technical service issues relating to a eListeningPost product or
service.
How to access and update your personal information
To access your account
information and preferences, use the link included at the bottom of newsletters
or select the link “To alter your genres or unsubscribe” on the
eListeningPost Website. Sign in to your account and modify your information
and preferences as needed.
When you access your account by logging in, you can update and/or make sure that your account information is accurate. You can also manage your preferences concerning receipt of newsletters.
If you have forgotten a username or password, you can use our online help resources.
Security of personal and payment information
Use of cookies
Like other major Websites, we use cookies to provide you with
a tailored experience when visiting our Website and using our services.
We also use cookies to understand traffic patterns on eListeningPost Websites
and to authorize access to certain premium or trial content and product features.
We treat any personal information that may be contained in cookies with the
same level of confidentiality as other information you provide to us.
eListeningPost does not require that you accept cookies, however, some functionality on our Websites and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your RealPlayer cookie settings through preferences options.
Changes to our privacy policy
We frequently revise this Privacy Policy
to keep it up to date with eListeningPost products, services and Web pages. "Updated" may
be used to alert users to recent changes and to the date of the last update.
We also post FAQ's from time to time on specific products.
Non-US customer information
If you are a customer who is logging on from
outside the United States, the personal information you submit to eListeningPost will be sent to and stored in servers in the U.S. The personal information
practices set out in this Privacy Policy apply to all eListeningPost customers
worldwide.
No error free performance
We customarily release alpha and beta versions
of our products, which are further refined before the release of the final "Gold" version.
Because these products are still in a test phase, we may not always catch
an unintended privacy issue, despite our efforts to do so. As such, we welcome
feedback on any privacy concerns you may have, and on how to improve our
products generally, in all stages of release. eListeningPost does not guarantee
error-free performance under this privacy policy. We will use reasonable
efforts to comply with this privacy policy and will take prompt corrective
action when we learn of any failure to comply with our privacy policy. eListeningPost shall not be liable for any incidental, consequential or punitive damages
relating to this Privacy Policy. This Privacy Policy shall be governed by
the laws of the United Kingdom.
Contact us about privacy
If you have questions about the privacy aspects
of our products or services or would like to make a complaint, please contact:
privacy@elisteningpost.com